Refund Policy

Refund Policy

Last updated: 13 August 2026

At 12Volt Motorsports we want you to be happy with your purchase. This policy explains when you can return an item and how refunds work. Nothing in this policy limits your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item:

- is unused and in its original condition;
- is in its original, undamaged packaging with all included components; and
- is not an excluded item (see below).

For change-of-mind returns, return shipping is at your cost, and the refund covers the price of the item(s) only — original shipping costs are not refunded.

Items excluded from change-of-mind returns:

- Wire, cable and heatshrink sold cut to length (these are cut to order and cannot be resold)
- Custom or made-to-order items, including 3D printed parts made to your specifications
- Special-order items brought in specifically for you

These exclusions apply to change-of-mind returns only. If any item is faulty or not as described, your Australian Consumer Law rights apply in full regardless of these exclusions.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, contact us within 7 days of delivery and we'll make it right with a replacement, repair, or refund (as applicable under Australian Consumer Law). In these cases we cover the cost of return shipping. Please photograph any damage and keep the original packaging.

For products covered by a manufacturer's warranty (such as ECUs and electronics), we can also assist you with the manufacturer's warranty claim process.

How to Start a Return

1. Contact us at 12voltmotorsports@gmail.com or 0458 102 134 with your order number and the reason for the return.
2. We'll confirm the return is eligible and give you the return address and instructions. Please do not send items back without contacting us first.
3. Pack the item securely and send it back using a tracked service. For change-of-mind returns, we recommend keeping your tracking receipt, as we can't refund items lost on the way back to us.

Refund Processing

Once we receive and inspect the returned item, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days of the return being received. Depending on your bank or card provider, it may take a further few days for the refund to appear in your account.

Exchanges

If you'd like a different size, length or item instead of a refund, let us know when you contact us and we'll arrange an exchange where stock allows.

Questions?

Contact us at 12voltmotorsports@gmail.com or 0458 102 134, Monday to Friday 9:00am - 5:00pm AEST.

12Volt Motorsports (ABN 31 145 298 450)
Altona Meadows, VIC 3028, Australia