Shipping Policy

Shipping Policy

12Volt Motorsports (ABN 31 145 298 450) is an online-only store based in Altona Meadows, Victoria. We ship Australia-wide.

Shipping Costs
Shipping costs are calculated at checkout based on the weight and size of your order and your delivery address. We ship via Australia Post, and the rates shown at checkout are live Australia Post rates — you'll see the exact cost before payment.

Shipping Options

  • Standard Shipping — Australia Post Parcel Post. Typically delivered within 2–6 business days after dispatch, depending on your location.
  • Express Shipping — Australia Post Express Post. Typically delivered within 1–3 business days after dispatch, depending on your location.

Dispatch & Handling Time
Orders are dispatched within 1–2 business days of payment being received. Orders placed on weekends or public holidays are dispatched the next business day. Some made-to-order items (such as 3D printed parts) may require additional production time — this will be noted on the product page.

Order Tracking
All orders are shipped with tracking. You'll receive a tracking number by email once your order has been dispatched, and you can follow your delivery at auspost.com.au.

Delivery Areas
We currently ship within Australia only, including PO Boxes and Parcel Lockers.

Delays
Delivery timeframes are estimates provided by Australia Post and may be affected by factors outside our control, such as carrier delays or remote delivery locations. If your order hasn't arrived within the expected timeframe, contact us at 12voltmotorsports@gmail.com or 0458 102 134 and we'll follow it up with Australia Post.

Damaged or Lost Parcels
If your order arrives damaged, or tracking shows it as lost in transit, contact us within 7 days and we'll work with Australia Post to resolve it, including replacement or refund where appropriate. Please keep the packaging and photograph any damage.

Questions?
Contact us at 12voltmotorsports@gmail.com or 0458 102 134, Monday–Friday 9:00am–5:00pm AEST.

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